Judges

The judging panel is made up of senior property professionals, entirely independent of ARMA, and their decision shall be final. ARMA is not involved in the judging process. The judges will make their decisions based on the criteria listed for each category and they will be looking for clear examples of good management and/or practice that have led to the improvement in the lives of leaseholders.

Not all the awards advertised will be awarded if the judges consider that the criteria have not been met. Judges will absent themselves from any discussions if they have a conflict of interest.

Shortlisted entrants will be announced in June 2019. Winning entries will be announced at the Awards Dinner and Ceremony on Friday 5th July 2019.

Alan Wake FIPRM AssocRICS

CEO National Leasehold Group (NLG)

Alan is a founder member and CEO of the NLG, a networking group for property professionals in the Social Housing Sector which aims to improve standards through sharing of Good Practice, Engagement and Education. He is also an independent Leasehold Consultant specialising in training and specialist project work. In 2017, Alan was co-author of a multi-agency report "Working Together" aimed at improving the relationship between Managing Agents and Housing Associations in order to improve the experience of all customers on residential developments. Alan is a Fellow of the IRPM and Honorary Consultant to the FPRA, in which capacity he regularly advises members on all matters Leasehold.

Alan Wake FIPRM AssocRICS
CEO National Leasehold Group (NLG)

Alan is a founder member and CEO of the NLG, a networking group for property professionals in the Social Housing Sector which aims to improve standards through sharing of Good Practice, Engagement and Education. He is also an independent Leasehold Consultant specialising in training and specialist project work. In 2017, Alan was co-author of a multi-agency report "Working Together" aimed at improving the relationship between Managing Agents and Housing Associations in order to improve the experience of all customers on residential developments. Alan is a Fellow of the IRPM and Honorary Consultant to the FPRA, in which capacity he regularly advises members on all matters Leasehold.

Alan Walker

Alan has over 20 years experience in sales and business development roles working in the UK, Germany and Austria. He is currently working on international fund distribution for an asset management house and European sales for a media and PR evaluation agency. He first lived in a leasehold property in 1999 has been a lessee since 2001 - over the last 15 years he has built up combined experience as an RMC Director across two boards, including time on each serving as Chairman. Alan is a member of the ARMA Independent Regulatory Panel.

Alan Walker

Alan has over 20 years experience in sales and business development roles working in the UK, Germany and Austria. He is currently working on international fund distribution for an asset management house and European sales for a media and PR evaluation agency. He first lived in a leasehold property in 1999 has been a lessee since 2001 - over the last 15 years he has built up combined experience as an RMC Director across two boards, including time on each serving as Chairman. Alan is a member of the ARMA Independent Regulatory Panel.

Andrew Bulmer FIRPM FRICS Chartered Surveyor

CEO - Institute of Residential Property Management

A Fellow of both the Institute of Residential Property Management and the Royal Institution of Chartered Surveyors, Andrew started his residential PRS and leasehold management practice in 1995, selling in 2017. Andrew was UK Residential Director at RICS (2013-2016) where he was responsible for the delivery of the SecState adopted RICS Service Charge (Residential) Management Code, the PRS Code of Practice for MHCLG, the RICS H&S for Residential Property Managers guidance document and RICS Blue Book Residential Standards updates. Andrew took the CEO role at IRPM in October 2016, to progress the Institute as the leading professional body in its sectors, delivering confidence to markets through the qualification and membership of property management professionals. Andrew is passionate about raising standards across the residential property management sectors and encouraging property professionals to be a progressive and ethical force for good.

Andrew Bulmer FIRPM FRICS Chartered Surveyor
CEO - Institute of Residential Property Management

A Fellow of both the Institute of Residential Property Management and the Royal Institution of Chartered Surveyors, Andrew started his residential PRS and leasehold management practice in 1995, selling in 2017. Andrew was UK Residential Director at RICS (2013-2016) where he was responsible for the delivery of the SecState adopted RICS Service Charge (Residential) Management Code, the PRS Code of Practice for MHCLG, the RICS H&S for Residential Property Managers guidance document and RICS Blue Book Residential Standards updates. Andrew took the CEO role at IRPM in October 2016, to progress the Institute as the leading professional body in its sectors, delivering confidence to markets through the qualification and membership of property management professionals. Andrew is passionate about raising standards across the residential property management sectors and encouraging property professionals to be a progressive and ethical force for good.

Anna Bailey

Anna Bailey - a languages graduate - began a marketing career in 1996, gained Chartered Marketer status while working in a range of senior marketing positions and has since embarked on an entrepreneurial adventure. Anna is a director of project management company, Leasehold Solutions, and partner of Croydon-based Leasehold Valuers and Leasehold Law. In 2007 she co-founded ALEP and has been instrumental in the Association's growth to 235+ member organisations. Anna is co-owner of Folkestone-based DRIVE Marketing.

Anna Bailey

Anna Bailey - a languages graduate - began a marketing career in 1996, gained Chartered Marketer status while working in a range of senior marketing positions and has since embarked on an entrepreneurial adventure. Anna is a director of project management company, Leasehold Solutions, and partner of Croydon-based Leasehold Valuers and Leasehold Law. In 2007 she co-founded ALEP and has been instrumental in the Association's growth to 235+ member organisations. Anna is co-owner of Folkestone-based DRIVE Marketing.

Bob Smytherman

Bob Smytherman has been a committee member of the FPRA for over 10 years and became chairman in 2008, following the resignation of Muriel Guest-Smith after many years at the helm. He is currently a director of his own residents' association and has been since 1992, taking over as chairman in 1995 and was instrumental in removing a number of ineffective managing agents and along with his fellow RMC Directors has self-managed the Worthing estate since 2001 saving on agent's fees, which has enabled them to spend more on the block itself.

Bob Smytherman

Bob Smytherman has been a committee member of the FPRA for over 10 years and became chairman in 2008, following the resignation of Muriel Guest-Smith after many years at the helm. He is currently a director of his own residents' association and has been since 1992, taking over as chairman in 1995 and was instrumental in removing a number of ineffective managing agents and along with his fellow RMC Directors has self-managed the Worthing estate since 2001 saving on agent's fees, which has enabled them to spend more on the block itself.

Caroline Coskry

Caroline is the CEO of property marketing and communications agency, The Oracle Group. Oracle works on behalf of a variety of property related clients across London and the Home Counties, including some of the UK's top twenty house builders, leading housing associations, niche developers, landlords and property management companies. They are also involved with providing the PR and social media support for a number of trade associations, industry events and award ceremonies.

Caroline Coskry

Caroline is the CEO of property marketing and communications agency, The Oracle Group. Oracle works on behalf of a variety of property related clients across London and the Home Counties, including some of the UK's top twenty house builders, leading housing associations, niche developers, landlords and property management companies. They are also involved with providing the PR and social media support for a number of trade associations, industry events and award ceremonies.

Cassandra Zanelli

Partner at PM Legal Services, Cassandra is widely recognised for her legal expertise in the property management industry. Listed among the 100 Most Influential People in residential leasehold management, Cassandra is a regular speaker at conferences, events and seminars on a wide range of topics affecting the industry. She has a national client base and a reputation as a leading authority in First-tier Tribunal matters. Cassandra is passionate about education and sharing knowledge. Her most recent innovation is the forthcoming PM Legal Hub, a resource website dedicated to property management professionals.

Cassandra Zanelli

Partner at PM Legal Services, Cassandra is widely recognised for her legal expertise in the property management industry. Listed among the 100 Most Influential People in residential leasehold management, Cassandra is a regular speaker at conferences, events and seminars on a wide range of topics affecting the industry. She has a national client base and a reputation as a leading authority in First-tier Tribunal matters. Cassandra is passionate about education and sharing knowledge. Her most recent innovation is the forthcoming PM Legal Hub, a resource website dedicated to property management professionals.

Dominic Rossi

After service in the Army, Dominic worked in recruitment before training as a Facilities Manager. He founded PMR, an agency that supplies site staff to managing agents and co-founded Verto HR, the first company to develop the pioneering joint employment model of supplying HR, recruitment and training services jointly with their managing agent clients. The Group now supply and manage over 400 estates staff across the UK, the latest innovation they have developed is an NVQ-accredited training programme for concierges, the first in the UK. He escapes to rural Worcestershire where he practices his appalling DIY skills on a ramshackle farmhouse.

Dominic Rossi

After service in the Army, Dominic worked in recruitment before training as a Facilities Manager. He founded PMR, an agency that supplies site staff to managing agents and co-founded Verto HR, the first company to develop the pioneering joint employment model of supplying HR, recruitment and training services jointly with their managing agent clients. The Group now supply and manage over 400 estates staff across the UK, the latest innovation they have developed is an NVQ-accredited training programme for concierges, the first in the UK. He escapes to rural Worcestershire where he practices his appalling DIY skills on a ramshackle farmhouse.

Ian Fletcher

Ian is Director of Policy (Real Estate) at the British Property Federation (BPF) - the trade association for the property investment sector. He has been a long-term champion of Build-to-Rent, and was a member of the Government's Montague Review Group. Ian was formerly Head of Policy and Chief Economist at the British Chambers of Commerce. He has also worked in banking and teaching, holds professional qualifications in finance and market research, and is a honourary Fellow of the IRPM.

Ian Fletcher

Ian is Director of Policy (Real Estate) at the British Property Federation (BPF) - the trade association for the property investment sector. He has been a long-term champion of Build-to-Rent, and was a member of the Government's Montague Review Group. Ian was formerly Head of Policy and Chief Economist at the British Chambers of Commerce. He has also worked in banking and teaching, holds professional qualifications in finance and market research, and is a honourary Fellow of the IRPM.

Louise Newton

Louise is Publishing and Events Director at Premier Property Media Ltd. With over 20 years of experience in media, events and magazine publishing she has launched and managed several of the UK's biggest selling women's weekly and specialist monthly magazines. At PPM she is responsible for managing the business-to-business print and digital magazine News on the Block aimed at professionals within the Leasehold and private rental sector. She is also responsible for their events portfolio including: Leasehold Conference 2019, the Enfranchisement and Right to Manage Awards, Property Management Awards and a range of bespoke business and network events on behalf of industry clients.

Louise Newton

Louise is Publishing and Events Director at Premier Property Media Ltd. With over 20 years of experience in media, events and magazine publishing she has launched and managed several of the UK's biggest selling women's weekly and specialist monthly magazines. At PPM she is responsible for managing the business-to-business print and digital magazine News on the Block aimed at professionals within the Leasehold and private rental sector. She is also responsible for their events portfolio including: Leasehold Conference 2019, the Enfranchisement and Right to Manage Awards, Property Management Awards and a range of bespoke business and network events on behalf of industry clients.

Mike Basquill

Mike Basquill is Associate Director in the RICS Residential Professional Group, with responsibility for Housing Supply, Property Management, and Estate Agency & Lettings. Mike started his career as a planner in local authorities, before becoming a chartered surveyor. He spent 24 years working in a variety of senior roles in housing associations, mostly in residential property development. He was latterly Strategic Projects Director with responsibility for delivering the affordable housing at East Village, Stratford (formerly Athletes' Village). He is also a non-executive director of a housing trust providing care and accommodation for elderly people.

Mike Basquill

Mike Basquill is Associate Director in the RICS Residential Professional Group, with responsibility for Housing Supply, Property Management, and Estate Agency & Lettings. Mike started his career as a planner in local authorities, before becoming a chartered surveyor. He spent 24 years working in a variety of senior roles in housing associations, mostly in residential property development. He was latterly Strategic Projects Director with responsibility for delivering the affordable housing at East Village, Stratford (formerly Athletes' Village). He is also a non-executive director of a housing trust providing care and accommodation for elderly people.

Stuart Toper

Stuart Toper is CEO of the multi-award-winning agency; Abbatt Property Recruitment. For 60 years, Abbatt has placed the people who maintain some of London's finest properties, and supplies staff to over 900 buildings throughout London. Reacting to changes within the industry, he has launched a number of innovative services, including Dual Management and Abbatt Academy. Dual Management is the alternative employment model which has delivered great cost and time savings for property managers. Keen to raise the bar within the sector, he established the first free property training programme; Abbatt Academy, upskilling Concierges to provide a better service for residents.

Stuart Toper

Stuart Toper is CEO of the multi-award-winning agency; Abbatt Property Recruitment. For 60 years, Abbatt has placed the people who maintain some of London's finest properties, and supplies staff to over 900 buildings throughout London. Reacting to changes within the industry, he has launched a number of innovative services, including Dual Management and Abbatt Academy. Dual Management is the alternative employment model which has delivered great cost and time savings for property managers. Keen to raise the bar within the sector, he established the first free property training programme; Abbatt Academy, upskilling Concierges to provide a better service for residents.

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