Judges

The judging panel is made up from senior property professionals, independent of ARMA, and their decision shall be final. ARMA will not be involved in the judging process. The judges will make their decisions based on the criteria listed for each category and they will be looking for clear examples of good management and/or practice that have led to the improvement in the lives of leaseholders.

Not all the awards advertised will be awarded if the judges consider that the criteria have not been met. Judges will absent themselves from any discussions if they have a vested interest.

Shortlisted entrants will be announced in June 2017. Winning entries will be announced at the Awards Dinner and Ceremony on Friday 7th July 2017.

Alice Cadfan-Lewis

Alice started her career within property 18 years ago, recruiting for the Property and Facilities Management sectors. Finding the work rewarding Alice used her expertise in this field to set up and run PMR, an agency that is now a market leader in providing site-based concierge staff on a national basis. Searching for a new challenge Alice went on to establish Block Recruit, an agency specialising in Block Management Talent. The company has now doubled in size and prides itself on supplying the very best in talent to leading brands. Alice heads up the company but remains 'hands-on', ensuring that applicants remain motivated and feel supported from application to placement. Member of the Institute of Recruitment Professionals and ABIFM.

Alice Cadfen-Lewis

Alice started her career within property 18 years ago, recruiting for the Property and Facilities Management sectors. Finding the work rewarding Alice used her expertise in this field to set up and run PMR, an agency that is now a market leader in providing site-based concierge staff on a national basis. Searching for a new challenge Alice went on to establish Block Recruit, an agency specialising in Block Management Talent. The company has now doubled in size and prides itself on supplying the very best in talent to leading brands. Alice heads up the company but remains 'hands-on', ensuring that applicants remain motivated and feel supported from application to placement. Member of the Institute of Recruitment Professionals and ABIFM.

Alison McDiarmid

Alison is immediate Past President of the Property Managers Association Scotland and delighted to shortly be taking on a new role as CEO for the Association. With a Registered Social Landlord background and 12 years managing factoring in that sector, Alison has a strong conviction that improved common housing maintenance across Scotland must be a joint effort approach from all stakeholders and she regularly presents to various groups to promote this aim. Alison has been a non-Executive Director with Quality Scotland, helping Scottish companies improve business performance, a member of the Glasgow Factoring Commission and was on the steering group that created the 'Under One Roof' website that now provides independent information and advice to homeowners and others involved with common property maintenance.

Alison McDiarmid

Alison is immediate Past President of the Property Managers Association Scotland and delighted to shortly be taking on a new role as CEO for the Association. With a Registered Social Landlord background and 12 years managing factoring in that sector, Alison has a strong conviction that improved common housing maintenance across Scotland must be a joint effort approach from all stakeholders and she regularly presents to various groups to promote this aim. Alison has been a non-Executive Director with Quality Scotland, helping Scottish companies improve business performance, a member of the Glasgow Factoring Commission and was on the steering group that created the 'Under One Roof' website that now provides independent information and advice to homeowners and others involved with common property maintenance.

Andrew Bulmer BSc FRICS FIRPM MARLA

CEO – Institute of Residential Property Management

A Fellow of the Institute of Residential Property Management and the Royal Institution of Chartered Surveyors, Andrew started his own residential PRS and leasehold management practice in 1995, selling a majority in 2011. Andrew was UK Residential Director at RICS from 2013 until October 2016, when he took the CEO role at the Institute of Residential Property Management, the UK’s leading provider of professional qualifications and learning in the leasehold management and Build-to-Rent sectors. Andrew’s passion is raising standards across the residential property management sectors and encouraging property professionals to be a progressive and ethical force for good.

Andrew Bulmer BSc FRICS FIRPM MARLA
CEO – Institute of Residential Property Management

A Fellow of the Institute of Residential Property Management and the Royal Institution of Chartered Surveyors, Andrew started his own residential PRS and leasehold management practice in 1995, selling a majority in 2011. Andrew was UK Residential Director at RICS from 2013 until October 2016, when he took the CEO role at the Institute of Residential Property Management, the UK’s leading provider of professional qualifications and learning in the leasehold management and Build-to-Rent sectors. Andrew’s passion is raising standards across the residential property management sectors and encouraging property professionals to be a progressive and ethical force for good.

Anna Bailey

Anna Bailey - a languages graduate - began a marketing career in 1996, gained Chartered Marketer status while working in a range of senior marketing positions and has since embarked on an entrepreneurial adventure. Anna is a director of project management company, Leasehold Solutions, and partner of Croydon-based Leasehold Valuers and Leasehold Law. In 2007 she co-founded ALEP and has been instrumental in the Association’s growth to 210+ member organisations. Anna is co-owner of Folkestone-based DRIVE Marketing.

Anna Bailey

Anna Bailey - a languages graduate - began a marketing career in 1996, gained Chartered Marketer status while working in a range of senior marketing positions and has since embarked on an entrepreneurial adventure. Anna is a director of project management company, Leasehold Solutions, and partner of Croydon-based Leasehold Valuers and Leasehold Law. In 2007 she co-founded ALEP and has been instrumental in the Association’s growth to 210+ member organisations. Anna is co-owner of Folkestone-based DRIVE Marketing.

Bob Smytherman

Bob Smytherman has been a committee member of the FPRA for over 10 years and became chairman in 2008, following the resignation of Muriel Guest-Smith after many years at the helm. He is currently a director of his own residents’ association and has been since 1992, taking over as chairman in 1995 and was instrumental in removing a number of ineffective managing agents and along with his fellow RMC Directors has self-managed the Worthing estate since 2001 saving on agent’s fees, which has enabled them to spend more on the block itself.

Bob Smytherman

Bob Smytherman has been a committee member of the FPRA for over 10 years and became chairman in 2008, following the resignation of Muriel Guest-Smith after many years at the helm. He is currently a director of his own residents’ association and has been since 1992, taking over as chairman in 1995 and was instrumental in removing a number of ineffective managing agents and along with his fellow RMC Directors has self-managed the Worthing estate since 2001 saving on agent’s fees, which has enabled them to spend more on the block itself.

Caroline Coskry

Caroline is the managing director and founder of property marketing and communications agency, The Oracle Group. Oracle works on behalf of a variety of property related clients across London and the Home Counties, including some of the UK’s top twenty house builders, leading housing associations, niche developers, landlords and property management companies. They are also involved with providing the PR and social media support for a number of trade associations, industry events and award ceremonies.

Caroline Coskry

Caroline is the managing director and founder of property marketing and communications agency, The Oracle Group. Oracle works on behalf of a variety of property related clients across London and the Home Counties, including some of the UK’s top twenty house builders, leading housing associations, niche developers, landlords and property management companies. They are also involved with providing the PR and social media support for a number of trade associations, industry events and award ceremonies.

Caroline Ouseley

Caroline is Business Relationship Manager for Ombudsman Services: Property. Her career spans many sectors including business banking, marketing and IT; working in a B2B setting with and on behalf of major blue chip organisations. Caroline is passionate about delivering and receiving customer service excellence and her current role with the Ombudsman is a great opportunity to share her knowledge of best practice in this area.

Caroline Ouseley

Caroline is Business Relationship Manager for Ombudsman Services: Property. Her career spans many sectors including business banking, marketing and IT; working in a B2B setting with and on behalf of major blue chip organisations. Caroline is passionate about delivering and receiving customer service excellence and her current role with the Ombudsman is a great opportunity to share her knowledge of best practice in this area.

Cassandra Zanelli

Partner at PM Legal Services, Cassandra is widely recognised for her legal expertise in the property management industry. Listed among the 100 Most Influential People in residential leasehold management, Cassandra is a regular speaker at conferences, events and seminars on a wide range of topics affecting the industry. She has a national client base and a reputation as a leading authority in First-tier Tribunal matters. Cassandra is passionate about education and sharing knowledge. Her most recent innovation is the forthcoming PM Legal Hub, a resource website dedicated to property management professionals.

Cassandra Zanelli

Partner at PM Legal Services, Cassandra is widely recognised for her legal expertise in the property management industry. Listed among the 100 Most Influential People in residential leasehold management, Cassandra is a regular speaker at conferences, events and seminars on a wide range of topics affecting the industry. She has a national client base and a reputation as a leading authority in First-tier Tribunal matters. Cassandra is passionate about education and sharing knowledge. Her most recent innovation is the forthcoming PM Legal Hub, a resource website dedicated to property management professionals.

Ian Fletcher

Ian is Director of Policy (Real Estate) at the British Property Federation (BPF) – the trade association for the property investment sector. He has been a long-term champion of Build-to-Rent, and was a member of the Government’s Montague Review Group. Ian was formerly Head of Policy and Chief Economist at the British Chambers of Commerce. He has also worked in banking and teaching, holds professional qualifications in finance and market research, and is a honourary Fellow of the IRPM.

Ian Fletcher

Ian is Director of Policy (Real Estate) at the British Property Federation (BPF) – the trade association for the property investment sector. He has been a long-term champion of Build-to-Rent, and was a member of the Government’s Montague Review Group. Ian was formerly Head of Policy and Chief Economist at the British Chambers of Commerce. He has also worked in banking and teaching, holds professional qualifications in finance and market research, and is a honourary Fellow of the IRPM.

Janie Strange FRICS FIRPM

Founding Governor of the IRPM in 2002, past Chairman and retiring CEO, Janie has spent the last twenty plus years involved in residential block management. Formerly a partner at Cluttons and Director of Property Management for Grosvenor's London Estate. She is the technical author of the Third Edition of the RICS Service Charge Residential Management Code. Currently working on the IRPM’s Build to Rent qualification and Apprenticeship in Housing and Property Management.

Janie Strange FRICS FIRPM

Founding Governor of the IRPM in 2002, past Chairman and retiring CEO, Janie has spent the last twenty plus years involved in residential block management. Formerly a partner at Cluttons and Director of Property Management for Grosvenor's London Estate. She is the technical author of the Third Edition of the RICS Service Charge Residential Management Code. Currently working on the IRPM’s Build to Rent qualification and Apprenticeship in Housing and Property Management.

Jeff Platt FRICS, FIRPM

Jeff is Managing Director of Section20 Ltd; a consultancy which assists with all aspects of leasehold management for clients in both the public and private sectors. He is a previous Chairman and Chief Executive of the Institute of Residential Property Management (IRPM), where he remains very active in developing the Institute’s learning offerings. Jeff was heavily involved in developing a range of training courses for ARMA in 2004/05 and is regarded as an expert on the practical applications of leasehold law; in particularly, Section 20 consultation.

Jeff Platt FRICS, FIRPM

Jeff is Managing Director of Section20 Ltd; a consultancy which assists with all aspects of leasehold management for clients in both the public and private sectors. He is a previous Chairman and Chief Executive of the Institute of Residential Property Management (IRPM), where he remains very active in developing the Institute’s learning offerings. Jeff was heavily involved in developing a range of training courses for ARMA in 2004/05 and is regarded as an expert on the practical applications of leasehold law; in particularly, Section 20 consultation.

Peter Bolton King

Peter (FRICS, FNAEA, FIRMP) is the Global Property Standards Director at the Royal Institution of Chartered Surveyors (RICS) who he joined in April 2012. He started work in 1973 with a leading firm in the UK and after qualifying as a Chartered Surveyor he became the firm’s youngest ever partner. In 2003, Peter was appointed Group Chief Executive of the National Federation of Property Professionals in the UK. Peter currently holds a number of UK and Global Industry appointments on behalf of RICS. He continues to influence Governments in the UK and globally for better standards in the industry and is Chair of the International Ethics Standards Coalition.

Peter Bolton King

Peter (FRICS, FNAEA, FIRMP) is the Global Property Standards Director at the Royal Institution of Chartered Surveyors (RICS) who he joined in April 2012. He started work in 1973 with a leading firm in the UK and after qualifying as a Chartered Surveyor he became the firm’s youngest ever partner. In 2003, Peter was appointed Group Chief Executive of the National Federation of Property Professionals in the UK. Peter currently holds a number of UK and Global Industry appointments on behalf of RICS. He continues to influence Governments in the UK and globally for better standards in the industry and is Chair of the International Ethics Standards Coalition.

Simon Gordon

Simon Gordon is Policy Advisor to the Residential Landlords Association. He is also Managing Director of Gordon Communications and a senior partner at Trade Bridge Consultants. He served as Head of Government Relations at the Electricity Association 1990-2000. He was the longest-serving Chairman of the Government Affairs Group of the Chartered Institute of Public Relations 1998-2002. Simon he has stood for election to both the European and Westminster Parliaments.

Simon Gordon

Simon Gordon is Policy Advisor to the Residential Landlords Association. He is also Managing Director of Gordon Communications and a senior partner at Trade Bridge Consultants. He served as Head of Government Relations at the Electricity Association 1990-2000. He was the longest-serving Chairman of the Government Affairs Group of the Chartered Institute of Public Relations 1998-2002. Simon he has stood for election to both the European and Westminster Parliaments.

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